This policy describes our current website practices. A client engagement may include additional privacy, confidentiality, or data-processing terms in a separate service agreement.
1. Who we are
Create & Reach provides virtual assistant and remote operations support to cleaning businesses. This policy applies to createandreachva.com and information you submit through or in connection with the website.
2. Information we collect
You may provide your name, email address, phone number, company, role, scheduling preferences, chat messages, and details about your business or support needs when you contact us, use the website chat, or book a call. If you apply for a role, we may also collect your address, date of birth, work experience, schedule preferences, résumé or CV, referral information, acknowledgments, and other application details you choose to provide.
Our hosting and connected services may also receive technical information such as your IP address, browser and device type, referring page, pages visited, and the date and time of a request. This information may appear in standard security and server logs.
3. How we use information
- Respond to questions and schedule conversations.
- Understand your needs and prepare relevant service recommendations.
- Operate, protect, troubleshoot, and improve the website.
- Maintain business records and comply with applicable obligations.
- Prevent fraud, abuse, or security incidents.
4. Cookies and connected services
This static website does not intentionally use advertising cookies or behavioral-advertising scripts. Our booking page uses Calendly, our website chat is delivered through LeadConnector, and our careers application is delivered through Deftform. These embedded services may use cookies or collect information needed to provide scheduling, chat, and application functionality under their own policies. You can manage cookies through your browser settings, although blocking them may affect these features.
5. When we share information
We do not sell personal information. We may share information with service providers that support hosting, scheduling, communications, security, or professional advice; when required by law or needed to protect rights and safety; or as part of a business transfer. We ask providers to use information only for the work they perform for us.
6. International processing
Our remote operations and service providers may process information in countries other than yours. Where required, we use appropriate contractual or organizational safeguards for those transfers.
7. Retention
We retain information only as long as reasonably needed for the purposes described here, including responding to inquiries, maintaining records, resolving disputes, protecting the website, and meeting legal obligations. The period varies according to the information and why it was collected.
8. Security
We use reasonable administrative and technical measures designed to protect information. No website, transmission, or storage method can be guaranteed completely secure.
9. Your choices and rights
Depending on where you live, you may have rights to request access, correction, deletion, restriction, objection, portability, or withdrawal of consent. You may also have the right to complain to a privacy regulator. To make a request, contact us below. We may need to verify your identity before responding.
10. Children’s privacy
Our website and services are intended for businesses and are not directed to children under 18. We do not knowingly collect personal information from children through this website.
11. Third-party websites
Links to Calendly, Deftform, social networks, and other third-party websites are provided for convenience. Their privacy practices are governed by their own policies, not this one.
12. Changes to this policy
We may update this policy as our website or practices change. The revised policy will be posted here with a new “last updated” date.
13. Contact us
Questions or privacy requests can be sent to info@createandreach.com or made by phone at (424) 419-6922.