Manage the work around bookings
Review booking information and customer requests, maintain approved records and flag missing details. Work from your actual service areas, pricing rules and setup rather than a generic software checklist.
BookingKoala Support for cleaning businesses
Operational support around your BookingKoala bookings.
Using BookingKoala does not remove the need for someone to review requests, follow up with customers and coordinate changes. Create & Reach helps cleaning businesses operate the workflows around their bookings, using the setup and instructions they approve.
Support to scope
Where we can help.
Start with the cleaning-business workflow or deliverable that needs ownership. We agree on scope, responsibilities and approvals before work begins.
Coordinate recurring appointments
Support confirmations, rescheduling and recurring-service follow-through. Check how a change should affect the current visit and future appointments before taking an approved action.
Connect customers and cleaners
Communicate agreed appointment details, record customer preferences and coordinate provider or cleaner updates. Keep exceptions visible to the person authorized to resolve them.
Who does the work
Operations VAs with BookingKoala workflow experience
Our team has experience supporting cleaning businesses using BookingKoala. An Operations VA can handle the agreed daily workflow after we review your setup, permissions and responsibilities. CRM setup, automations or integrations requiring technical implementation belong with a specialist.
Depending on the scope, delivery can involve our team and trusted partners. We confirm the appropriate role and responsibilities with you.
A practical example
A recurring booking needs a change
A customer asks to move a visit and adds an access instruction. The VA follows your approved BookingKoala workflow, checks the agreed availability and recurring-booking rules, records the confirmed details and shares the relevant update with the cleaner. The exact steps depend on your configuration and account access.
Agree on the boundaries
Clear scope before the first task.
BookingKoala provides its software and documentation. Our service is cleaning-business operational support; we do not claim ownership, certification or endorsement. Software questions and technical limitations are reviewed against your actual setup.
Connected support